REFUNDS OR EXCHANGES
Welcome to www.beamitems.com! We are committed to providing you with high-quality, versatile headbands and ensuring that your shopping experience is as satisfying as possible. If you have any questions or are not satisfied with your purchase, here are our return and exchange terms:
- Return Policy
●Return Period: You can request a return within 30 days of receiving the product. Please ensure that the product is unused and in its original packaging so that we can process your return request.
●Return Conditions: We accept returns of any product that has not been worn, unwashed, and is in its original condition (including tags and packaging intact). - Return Process
●Request a Return: Please contact our customer service team by sending an email to [email protected] stating your order number and reason for return. We will provide you with a return address and related instructions.
●Return the product: Follow the instructions we provide and return the product to the specified address. It is recommended that you use a tracked mailing service to ensure the safe arrival of the product. - Exchange Policy
● Exchange Application: If you need to exchange a product for a different size or color, please send an email to [email protected] within 30 days of receiving the product to apply for an exchange. Our customer service team will guide you through the exchange process.
● Conditions: The exchanged product should meet the conditions in the return policy and ensure that it is in its original condition. - Refund Processing
● Refund Method: Once we receive your return and confirm that it meets the return conditions, we will process your refund as soon as possible. The refund will be refunded through your original payment method.
● Processing Time: We will process the refund within 5 working days after receiving the return. The time for funds to arrive may vary depending on the bank or payment platform. - Shipping Instructions
● Return Shipping: When the product is confirmed to be defective or wrong, we will bear the return shipping cost. If you apply for a return for personal reasons (such as dislike, change of size, etc.), the shipping cost shall be borne by the customer.
● Exchange Shipping: In the case of exchange, the shipping cost is usually borne by the customer, and the cost of re-shipping will be borne by us. - Contact Us
If you have any questions or need further assistance, please feel free to contact us via email: [email protected]. We will respond to you as soon as possible and provide support.
Thank you for choosing www.beamitems.com, we look forward to providing you with a satisfactory shopping experience!