FREQUENTLY ASKED QUESTIONS
Welcome to www.beamitems.com! To help you better understand our products and services, we have compiled some frequently asked questions and their answers. If you have any other questions, please feel free to contact us.
- How do I place an order?
You can browse our products, select the style and quantity you need on the product page, and click the “Add to Cart” button. After making your selection, click the shopping cart icon and follow the prompts to complete the checkout process. - Can I change or cancel my order?
Once the order is submitted, we will process it as soon as possible. If you need to change or cancel your order, please contact us by email at [email protected] within 24 hours of placing the order. After this time, we may not be able to change or cancel your order. - There is a problem with the item you received?
If the item you received is defective, damaged, or not as you ordered, please contact us by email at [email protected] within 7 days of receiving the item. Please provide the order number and a detailed description of the problem, and we will assist you in processing the return or exchange. - What is your return policy?
You can return the product within 30 days of receiving it. The product must be unused, with all accessories intact and packaged. Please email [email protected] to request a return and we will provide the return address and detailed instructions. - How is the shipping cost calculated?
● Shipping cost: The specific shipping cost varies depending on your location and the delivery method you choose. The system will automatically calculate and display the shipping cost during checkout.
● Return shipping cost: If the return is due to a defect or error in the product, we will bear the return shipping cost; if the return is due to personal reasons (such as dislike, size change, etc.), the shipping cost is borne by the customer. - How can I track my order?
After the order is shipped, you will receive an email with a tracking link. Through this link, you can check your order status and logistics information in real time. - What payment methods are supported?
We support a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards and PayPal. You can choose the payment method that is convenient for you during checkout. - What is the website’s privacy policy?
We take your privacy very seriously. Please review our privacy policy to learn how we collect, use and protect your personal information. - Who should I contact for further assistance?
If you have additional questions, please feel free to contact us via email at [email protected]. We will get back to you as soon as possible.
Thank you for choosing www.beamitems.com and we hope you enjoy every moment of your shopping!